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Got a question?

Find the answer below
or get in touch.

What is the process to develop a new product?


Complete the briefing document – click here to get started.


Discuss the contents of briefing document with Bobbi, who will ask additional information to ascertain if we are the best organisation to assist you.  Once we understand your brief and know we can do what you need, we will set up a meeting with key team members, including formulation chemists, quality people, operations etc.


Samples will be produced.  You will give feedback and we will tweak samples over a set time period, until you are happy.  Once you have signed off the sample, we will undertake the testing you would like completed.


Once testing is complete, a scale up production run is booked.  You can attend this validation run.


Please note:  This entire process is not something that happens in weeks, it happens over months.  You need to be realistic with your time frames and we will give you a specific project time line, to ensure we are all on the same page.  As an example – some raw materials can take up to 12 weeks to arrive from international suppliers.

Are there any costs involved in developing a new product?


Yes.  Significant time and resources are used to develop new products and it not commercially viable to do this without on-charging our costs.  We do not put a margin on our costs, but need to ensure we recoup the cost of raw materials and labour costs associated with developing new products.


In our experience, if a business is serious about developing a new product range, they understand they will need to invest in R&D and NPD. If you want a professional, highly experienced formulation chemist with international experience, to assist you in developing your next dream product/range – you need to be prepared to invest in their time and expertise.

What certifications does C&R currently hold?


We are ISO9001:2015 certified.  In addition, we also hold Organic Certification from Bio Gro and GMP Certification issued by The Cosmetic Toiletry & Fragrance Association of NZ.  (CTFA)

What minimum order quantities do you have for orders? 


This is somewhat product dependent.  For emulsions (creams, lotions) our MOQ is 150kg; for washes and cleaners our MOQ is 500kg.


Colour Cosmetics is generally a minimum of 2000 units per product.

How long does it take for you to formulate a new product?


It really depends on how complex the product is and the availability/leadtimes to source the raw materials.  Anywhere from several weeks, to several months.

It is realistic to expect you will launch your new product anywhere from 6 – 12 months after initial contact with C&R.

Do you supply packaging?


While we do not supply packaging, we have strong relationships with many packaging suppliers and can refer you to relevant suppliers for the type of packaging you require.  Whether it’s bottles, caps, pumps, high end cosmetic packaging, boxes, cartons, labels etc – we know where to get them.

What are your payment terms?


For new customers, generally for your first order we will require payment before we release the stock to you.  We can negotiate terms from then on.  For larger first orders we need a 50% deposit prior to starting production.

What is your lead time for new orders?


When you come to reorder your products, we can manufacture 4 – 6 weeks from receipt of packaging and raw materials.  Please note:  It will be important to discuss your specific raw materials to get an expectation around lead times.


9 Canon Place
Pakuranga, Auckland

09 576 4054

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